Shipping Policy

 

What's shipping & delivery look like

I hear you, channelling Freddie Mercury "I want it all and I want it now!" And, we will do our very best to make that happen! 

Please allow 1 - 2 business day for order processing.

Shipping

We offer flat rate shipping within Australia with Australia Post.

For orders under $99

  • Standard Parcel Post; $10
  • Express Post; $15

For orders over $100

  • Standard Parcel Post; FREE
  • Express Post; $15

Express Post does not guarantee next day delivery & does not increase the speed of us processing your order. Express Post means that once Australia Post has received your good, it will do its best to get it with you ASAP. 

Australia Post

Every order placed will receive a tracking number with Australia Post which will be sent to your email. 

COVID-19 may impact delivery times, please use www.auspost.com.au to track and see currently delivery times.

During busy peak periods such as Christmas, please allow extra time for delivery.

Have you provided us the correct shipping address?

Mistakes happen, and you may have entered the wrong shipping address ... what should you do? Please email us ASAP (info@ignitedsoul.com.au) and we will endeavour to make a note in the system to change your address.

Unfortunately, once your package has been shipped, we cannot amend the shipping address and it will be your responsibility to speak with AusPost to get the package redirected. 

We are no liable for incorrect addresses & refunds won't be issued if a package is sent to the wrong address.

Your package has not arrived?

If it has been more than 10 business days since your order has been shipped and you have not received it please email info@ignitedsoul.com.au